Cancellation Policy

Last updated: October 2026

Cancellation window

Submit a cancellation request within 12 hours after purchase. We approve the request when fulfilment has not begun. Send the order number to service@naverqilo.com with “URGENT ORDER CANCELLATION” in the subject line.

After fulfilment begins

Orders can enter processing quickly, so a cancellation is not guaranteed. When processing or dispatch has already begun, we explain the available delivery and return options under the Return & Refund Policy. Do not refuse a parcel without first contacting us, because refusal can delay tracing and refund review.

Approved cancellations

An approved cancellation is refunded to the original payment method. The payment provider usually posts the credit within 5–10 business days after issuance.

Changes to an order

Address, colour or item changes are treated as cancellation requests where the existing order cannot be edited safely. If a requested change affects price or inventory, we may cancel the original item and ask the customer to place a new order.

Contact and applicable law

Guangzhou Jingmei Trading Co., Ltd., Room B385, Room 507, 5th Floor, Building 3, No. 728 Kaichuang Avenue, Huangpu District, Guangzhou, Guangdong, China; service@naverqilo.com; +44 1568 6202531; Monday–Friday, 9:00 AM–6:00 PM (GMT+8). This policy is governed by the laws of the People’s Republic of China, without limiting mandatory consumer cancellation rights.