Order Tracking

Last updated: October 2026

Finding your tracking information

After dispatch, the tracking number is sent to the email used at checkout. Allow 2–5 business days for the carrier’s first scan to appear. Orders are processed before dispatch in 1–3 business days.

When tracking pauses

International parcels can pause between export and destination scans. If tracking has not updated for seven business days, or delivery is more than five business days beyond the regional estimate, email service@naverqilo.com with your order number. We will contact the carrier and coordinate the investigation.

Contact

Guangzhou Jingmei Trading Co., Ltd., Room B385, Room 507, 5th Floor, Building 3, No. 728 Kaichuang Avenue, Huangpu District, Guangzhou, Guangdong, China; service@naverqilo.com; +44 1568 6202531; Monday–Friday, 9:00 AM–6:00 PM (GMT+8).

Applicable law

This notice is governed by the laws of the People’s Republic of China, subject to mandatory consumer law in the delivery jurisdiction.