Shipping Policy
Last updated: October 2026
This Shipping Policy applies to orders placed through naverqilo.com and is issued by Guangzhou Jingmei Trading Co., Ltd.
Order processing
We normally verify and prepare orders within 1–3 business days, excluding weekends and public holidays. Orders containing an item that is not ready for fulfilment are not charged or dispatched without an availability notice and the customer’s options.
Delivery estimates after dispatch
- United States: 7–12 business days
- United Kingdom: 7–12 business days
- European Union: 8–15 business days
- Canada, Australia and New Zealand: 8–15 business days
- Other supported destinations: 10–20 business days
These are good-faith estimates rather than guaranteed arrival dates. Customs reviews, severe weather, carrier disruption and peak periods can extend transit time.
Shipping cost
Standard shipping is free when the merchandise subtotal is USD $49 or more after discounts and before taxes. For orders below USD $49, standard shipping is USD $6.99. Any available expedited option and its price are shown at checkout.
Fulfilment source
Orders may be prepared by our own or contracted partner warehouses in China. The shipping origin shown in tracking can vary according to product availability and routing. We do not claim local dispatch where that is not the actual fulfilment route.
Tracking
When the carrier accepts the parcel, we send the tracking number to the email supplied at checkout. Tracking can take 2–5 business days to show its first scan. Customers can also contact service@naverqilo.com with the order number.
Address issues
Review the delivery address before paying. Address changes requested before fulfilment begins may be possible but are not guaranteed. If a parcel is returned because an incomplete or incorrect address was supplied, we will contact the customer about reshipment costs or the refundable item value.
Delayed or missing parcels
If tracking has not updated for seven business days, or the parcel has not arrived five business days after the estimated window, email service@naverqilo.com with the order number. We will open a carrier investigation and keep responsibility for coordinating the case. When the carrier confirms loss, we offer replacement where stock permits or a refund to the original payment method.
Customs and import charges
Where checkout does not state that duties are prepaid, the destination authority may collect import taxes or duties. These amounts are set by local authorities and are the customer’s responsibility, subject to applicable law.
Contact and governing law
Guangzhou Jingmei Trading Co., Ltd., Room B385, Room 507, 5th Floor, Building 3, No. 728 Kaichuang Avenue, Huangpu District, Guangzhou, Guangdong, China; service@naverqilo.com; +44 1568 6202531; Monday–Friday, 9:00 AM–6:00 PM (GMT+8). This policy is governed by the laws of the People’s Republic of China, while mandatory local consumer protections remain unaffected.