Return & Refund Policy
Last updated: October 2026
Guangzhou Jingmei Trading Co., Ltd. accepts eligible return requests submitted within 30 days after recorded delivery.
Return conditions
The product must be unused, unwashed and free from damage caused after delivery, with its original components, protective packaging and order proof. We may reduce or decline a refund when handling beyond a reasonable inspection has materially reduced the item’s value, as permitted by law.
How to request a return
Email service@naverqilo.com with: (1) the order number, (2) the item to be returned, (3) the reason, and (4) clear photographs when the item is damaged, defective or different from the order. We normally reply within two business days.
Return address
Do not send returns to our registered company address. After eligibility is reviewed, we provide the applicable return warehouse address and shipping instructions. Parcels sent without approval or to the wrong address can be delayed or refused.
Return shipping responsibility
For preference-based returns, including a change of mind, the customer pays return shipping and should use a trackable method. If the product arrived damaged, materially defective or incorrect, we provide or reimburse reasonable return shipping and offer replacement or refund as appropriate.
Inspection and refunds
We notify the customer after the returned parcel is received and inspected. Approved refunds are sent to the original payment method. The payment provider usually posts the credit within 5–10 business days; timing after issuance is controlled by the bank or payment provider.
Exchanges
To avoid inventory mismatches, we normally process an approved return and ask the customer to place a separate order for the preferred item. For merchant error or confirmed damage, we may arrange a direct replacement instead.
Non-returnable items
Gift cards, personalised items and products clearly marked final sale before purchase are not returnable except when faulty or where applicable law requires otherwise. This exclusion is not used to remove statutory rights.
Cancellations and refused parcels
Cancellation requests are handled under our Cancellation Policy. Refusing delivery does not automatically complete a return; contact us so the parcel can be traced and assessed.
Contact and governing law
Guangzhou Jingmei Trading Co., Ltd., Room B385, Room 507, 5th Floor, Building 3, No. 728 Kaichuang Avenue, Huangpu District, Guangzhou, Guangdong, China; service@naverqilo.com; +44 1568 6202531; Monday–Friday, 9:00 AM–6:00 PM (GMT+8). This policy is governed by the laws of the People’s Republic of China, subject to mandatory rights in the customer’s place of residence.