Contact Us

Last updated: October 2026

For product questions, address corrections, delivery concerns, return requests or privacy enquiries, contact the naverqilo customer care team. Please include your order number when your message relates to an existing order.

Customer care

Company: Guangzhou Jingmei Trading Co., Ltd.
Registered Address: Room B385, Room 507, 5th Floor, Building 3, No. 728 Kaichuang Avenue, Huangpu District, Guangzhou, Guangdong, China
Email: service@naverqilo.com
Phone: +44 1568 6202531
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

Response timing

We normally respond within two business days. Messages received on weekends or public holidays are reviewed on the next business day. For an address change or cancellation, write “URGENT ORDER CHANGE” and the order number in the subject line; fulfilment may begin before we read the message, so a change is not guaranteed.

Returns

Do not mail products to the registered company address. Approved return requests receive the correct return warehouse address and instructions by email.

Applicable law

This contact notice is governed by the laws of the People’s Republic of China. Mandatory consumer rights in the customer’s location continue to apply.